GO BACK TO PREVIOUS PAGE<<
ACRYLIC AWARDS
AWARD RIBBONS
CLOCKS
CRYSTAL & GLASS
DESK ACCESSORIES
GIFTS
GOLF AWARDS

SPORTS MEDALS

NAME BADGES

PINS, DOG TAGS & KEYCHAINS

PLAQUES
TROPHIES
 

HOME
APPAREL
PROMOTIONAL PRODUCTS
ORDER FORM

CATALOGS:

CONTACT US
ARTWORK REQUIREMENTS
CUSTOM SERVICES
CUSTOM WORK
FAQ

PRIVACY POLICY

 

(Click on a question to jump to that section)

1. I want to include my logo on my awards. Do you accept digital artwork?
2. What is the usual production time for my order?
3. What is Priority and Express Service all about?
4. What other special services do you offer?
5. How much does engraving or etching cost?
6. Will I be notified when my order does ship?
7. What methods of shipping are available and at what cost?
8. What if my awards arrive damaged or engraved incorrectly?
9. Can I return any items for a refund?
10. What methods of payment do you accept?
11. Will my order and credit card information be safe?
12. Will you sell or otherwise distribute my email address or other information about me?
13. How can I establish an open credit account with PJ’s Desert Trophies?
14. Do you have any showrooms?

15. What if I have more questions?

 

1. I want to include my logo on my awards. Do you accept digital artwork?
Yes, usually with no problems if you provide PC based artwork. Click here for a complete explanation of our artwork requirements.
2. What is the usual production time for my order?

Normal production time for most items is 5 working days. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Advising us in advance of your planned presentation date is highly recommended. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping and/or Priority or Express Service.
3. What is your Priority and Express Service all about?

We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. In order to maintain our commitment to helping YOU look good, we offer Priority Service and Express Service on many products- just ask us!

These premium services are available for the following fees:
Priority Service - product will ship the next business day, if purchased award is in stock - 20% of entire order
Express Service - products will ship by the second business day, if purchased award is in stock - 10% of entire order.

Priority and Express Services are subject to availability of inventory and production capacity. Please contact us at 1-760-347-7412 for more details. We'll do everything in our power to make your awards program a success!
4. What other special services do you offer?

Fulfillment Services
Want to establish a recurring recognition program but don't want to store a lot of products? We offer complete fulfillment services as part of our extensive customer support program. We can maintain your inventory of gifts, awards, promotional products, etc. and have them personalized and shipped to your offices or event in plenty of time for presentation.

Custom Design Services
We maintain a complete art department as one of the most important parts of our customer service. Using our creative resources, we can design and execute an award that will be unique to your organization. Let us turn your concepts into reality! Contact us today!
5. How much does engraving or etching cost?

Engraving is .23 per letter for most items. Silver and round items are .60 per letter. Most items may require a Setup Fee, which is indicated with the item pricing. There is typically only one Setup Fee for all items of a common type. For instance, if you ordered five pieces of a crystal vase, or 10 plaques, only one Setup Fee would apply for all items. This allows you to amortize the cost of each Setup Fee across the total number of awards. Our Setup Fee covers the cost of prepping each item for etching or engraving. Click HERE to view a detailed pricing sheet.
6. Will I be notified when my order does ship?

Yes, we will email you with notification that your order has shipped, including courier tracking information.
7. What methods of shipping are available and at what cost?

We will ship your order via UPS Ground service unless otherwise instructed by you at the time of your order. Orders requiring special shipping (UPS 3 Day Select, UPS Blue Label or UPS Red Label) will be charged for shipping costs accordingly.
8. What if my awards arrive damaged or engraved incorrectly?

Our process requires two quality checks prior to being shipped to you. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.

If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or FedEx inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.

9. Can I return any items for a refund?

No products may be returned without prior approval from Elaine or Doug Holmes. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.
10. What methods of payment do you accept?

We will accept MasterCard or Visa via the Internet at time of order. Your card will be charged when the order is placed.
11. Will my order and credit card information be safe?

We use secure online ordering.
12. Will you sell or otherwise distribute my email address or other information about me?

PJstrophy.com will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you to any third part without first receiving your permission. Click here for our complete Privacy Statement.
13. How can I establish an open credit account with PJ’s Desert Trophies?

You can contact us via e-mail, snail mail, or telephone and we can send you a credit application. We will be available to help you in any way necessary.

14. Do you have any showrooms?

Yes, our home offices and showrooms are located in Indio, CA. Their addresses are:

PJ’s Desert Trophies & Gifts
82716 Miles Ave.
Indio, CA 92201

OR:

McDowell Awards
80126 Highway 111 Suite #1
Indio, CA 92201

Showroom hours for both locations are:
Monday-Friday 9:00 am to 5:30 pm

15. What if I have more questions?

Please Contact Us for more information or to answer any other questions not shown here.
 

 

Copyright © PJ's Desert Trophies. All rights reserved. Website by Wannab Web